Joel Johnson over at Gizmodo set out to review the Sidekick II (available only with T-Mobile service agreement) and ended up so frustrated he cancelled his service agreement with T-Mobile for all his phones.
At the end of the day it came down to customer support people lying to him, and I can relate to that...
When I wanted to buy a new phone through Sprint I was lied to by their telephone customer support (hello? I want to give you people every month for a minimum of two years and you still lie to me!).
So, what is it with all cellular service providers having such bad customer support?
Oh, by the way, Joel really liked the Sidekick II.
Thank god my service is up! Tmobile is the WORST mobile provider I have ever worked with. First, the customer support person lied to me to make me buy a phone. Then once I get the phone, there is no recption in my area, i try to return it, sorry, we don't take returns. Even though I was still in the 15 day return policy.
I have been struggling with T-Mobile for three months. My daughter had money pulled from here checking account in Dec 27th 2004. She then had her wallet stollen, the thief promptly started using her credit cards and checks at several local stores. Short story she had her account closed and opened a new account, filed all the correct paperwork and the bank processed stop payments, credit cards did their thing. Payment before the date of the thieft were prossesed and a final report was generated.
What does T-Mobile do?
They say they cannot check the account to ensure payment was processed (NO DU it's closed).
We were asked to write the information about her phone on the statement and fax it to Cash Applications to prove it was payed. They then called back and stated they couldn't use the one we faxed because it was altered (written on).
We then went back to the bank and requested a new printout. The bank provided it in the "Only" format a closed account will print in.
We have faxed this back several times from a T-mobile office and from work with fax machine transmission reports showing they recieved all pages "OK".
They "haven't" gotten it yet.
My daughters phone has been disabled, reenabled, and redisabled while T-Mobile works this.
I have 4 phones on T-Mobiles service and am ready to cancel them all and sue. We have had to pay fees, share our other phones and take time off to honor their requests for more information, while they are "working" the issue.
April 21st, 2005 i called tmobile customer service beacuse i downloaded a wallpaper from tmobile.com. i never received it. i called cutomer service and i explained to the rep about the problem. i asked him to give me credit for something i didn't even get the chance to download. he refused and said "sorry i cant do that but i can give you 25 min of credit". i said ok i agree on that. he said sorry again and i said you dont have to say sorry. he misunderstood and said you are not accepting my sorry, you are so mean. i said "no its not like that". i tried to explain to him but he hung up on me ... i called again and some other rep picked up the phone. i explained the situation to him and he gave me credit for my wallpaper. his id is 3537141. i just wanted to say he has very good customer service skills and he will be successful in his career and life. he was a very very nice guy.
Thank you so much for your support
jose #3537141